The need for safety seats for children should be requested by the User as an additional comment by specifying the number and age of children to be transported as well as the required type of seating.

While they aren’t professional guides or narrators, all our drivers speak English as required for
their profession.

We want all of our passengers to feel safe and comfortable whilst traveling with
Europe-Journey. So the type of car depends on the number of travelers in your
group and we always make sure it meets our strict requirements in terms of size.
Our drivers operate with these types of vehicles:
● 1-3 passenger/s – comfortable sedan – up to 2big + 2 small suitcases
● 4 passengers – family MPV – up to 4 big suitcases
● 5-7 passengers – large VAN – up to 7 big + 7 small suitcases
● If you prefer a larger vehicle, please choose a different number of travelers
in the booking form according to this description to ensure your preferred
type of transport.

Big luggage (29 x 21 x 11 inches = 73,6 x 53 x 28 cm)
Small luggage ( 22 x 14 x 9 inches = 55,8 x 35,6 x 22,8 cm).
Please let us know if you travel with more or oversized luggage so

Passengers are responsible for damage to the vehicle interior caused by incidents
such as vomiting or food spills. A 60 EUR cleaning fee is charged for significant
damage

Our drivers are not professional tour guides. They are professional local drivers who
are knowledgeable about the area and they can provide you with their insights into
the local life and culture.

On our website you can find all the routes we offer throughout Europe. If you did not
find your desired route within our offer, just contact us via email
info@pragueaustriataxi.com and we will do our best to meet your request.

The quoted price is final and there are no additional fees for Europe-Journey
services.
Inclusions
● All taxes, fees and handling charges
● Air-conditioned, clean and comfortable private vehicle
● Qualified local English-speaking driver
● Pickup and drop-off at your desired address
● Bottled water
Exclusions
● Professional tour guide
● Entrance tickets within your chosen sightseeing stops

We accept Visa, MasterCard and Apple Pay for online bookings. The full amount will
be charged upon booking.
The payments are securely processed by GoPay, a licensed payment processing
company. Pragueaustriataxi doesn’t have access to your credit card details.

All our transfers include Door-to-Door service on your schedule.
Your private driver will pick you up and drop you off at your chosen address – your
hotel, apartment, restaurant, airport, bus/train station, harbor dock or any other
location that is accessible by car.

We regret to inform you that local authorities decided that all traffic (except for local
taxis), including vehicles of long-distance transportation companies, will not be
allowed in the inner part of the historical center of the town between 10:30 am and
15:00 pm effective from October 2018.
Please see the map of the inaccessible part of the town as well as the alternative
meeting points for customers departing from (and drop-off points for customers
arriving to) Cesky Krumlov below.

We demand the highest standards of our drivers and we put them and our vehicles
through a number of stringent checks. We also make sure our vehicles are regularly
maintained to the highest standard and we can guarantee you a comfortable journey
in a secure environment. Due to the fact our drivers are locals they are familiar with
the habits of the road and know the area very well. In any care we personally
interview each of them and provide them with extensive customer service training as
well.

Please use the Contact form to request the change. Don’t forget to include your
booking Voucher number.

If you cancel your booking, you are eligible for a refund of your deposit as follows:
● 24 hours before departure: 100% refund
● cancellation after 24 hours : no refund
● no-show: no refund
In case the customer has multiple bookings and makes a no-show for any of their
transfers, all the latter bookings will be canceled.
The customer can request the latter bookings to be reactivated provided that the
seats are still available.
Otherwise the customer can request a refund of the cost of the latter transfers
according to the above stated timeline. The time of no-show will be considered as
the time of cancellation.
The same as above applies for changing the date or departure time of shared
shuttles less than 24hrs before departure. It may be possible to change the date or
departure time without losing the deposit in some cases. If you need to make a
change, please contact our customer support and they will let you know whether it is
possible. Generally, the sooner you make the change the higher the chance is.
*A 5% manipulation bank charges fee is non-refundable in every case.

The prices don’t include tips. They aren’t mandatory and the drivers are well paid,
however if you’re satisfied, it’s nice to tip the driver e.g. 10 % of the total price to
express your appreciation of his or her work.

1. All guests must follow the regulations which apply to the relevant Road Traffic Act, especially the seat belt regulations.
2.  It is prohibited for guests to open the doors while the car is moving.
3. It is also prohibited to throw any objects from the vehicle or stick body parts out of the vehicle or make loud noise.
4. Smoking is prohibited.
5. The consumption of food is discouraged. Alcoholic drinks are only allowed to be consumed in the car with prior consent.